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When sending a message, replying to a message, or forwarding a message, the user simply talks into the telephone handset. TAS records the users voice and appends the sound file to the message. To address the message, the user can input the recipients TAS ID or the recipients first and last name. The subject line of a TAS message is always Audio Telephone Message. A recipient can listen to a TAS message on his or her PC if it has a sound card installed, or by dialing into TAS. Users can find out if and when messages have been delivered, opened, and deleted. They can also check to see whether meetings they have scheduled, tasks they have assigned, or calendar notes they have sent have been accepted, declined, or delegated.
Administering the telephone access server is simple and straightforward. After installing the TAS software, the administrator sets up the server from within the GroupWise Admin program by providing the necessary information for software and database location, telephone line setup, and user access. To set up the telephone lines, the administrator indicates how many lines will be used and selects the language for each line. After setup and activation of the server, the administrator can disable a specific telephone line at any time to control access and perform maintenance.
The administrator can also control who can use the TAS service. Access to TAS can be granted to individual users, to an entire post office, or to a whole domain. The administrator can also specify a pattern for automatically assigning TAS IDs as users are granted access. Systems requirements users can access TAS through any standard touch-tone telephone. The TAS software should be run as an OS/2 process on the network where the master GroupWise system is installed. Although it is possible to run TAS on the same machine as the message server, it is recommended that TAS be run on a dedicated machine.
As with all GroupWise gateways, TAS requires a GroupWise message server in the master GroupWise system. The message server is the message transport agent within GroupWise and provides message routing services among post offices, gateways, and services like TAS.
GroupWise 5 is a powerful new groupware product that integrates a variety of groupware functions (e.g., messaging, calendaring and scheduling, online discussions, information storage, and retrieval and workflow) into a single environment. These functions are built on a proven set of information and communications management services that provide all users in the office, on the road, or at home access to the information they need to collaborate and make decisions.
Todays organizations face an environment that grows more complex and competitive with each passing year. Organizations must do more and more work with fewer resources than ever before. As competition increases, profits and budgets come under pressure. To remain competitive and thrive in this environment, many organizations are looking for software solutions that can increase efficiency while better leveraging one of the organizations most vital resources: information.
During the last decade, software companies have done much to increase the efficiency of individuals by providing applications that let them create and process information at the desktop. Now organizations are looking to expand individual efficiency to teams and workgroups through networked applications. People and organizations are looking for improved access to information and better ways to collaborate anytime, anywhere.
It is a fundamental truth in business: people need information to do their jobs effectively. For example, they need to know answers to the following types of questions.
The frustrating part for many organizations is that the information people need to make sound, informed decisions usually exists somewhere in the organization if only the right people could find it, process it, understand it, and use it when they needed to. Novell GroupWare is helping organizations take advantage of their networking infrastructure to empower people to act on information anytime, anywhere. Novell GroupWare does this today by offering a family of leading-edge collaborative computing products, including GroupWise, InForms, SoftSolutions, MHS, and Collabra Share for GroupWise. Building upon this foundation of proven technology, Novell is delivering its next-generation groupware solution, called GroupWise 5. GroupWise 5 has helped individuals, teams, and workgroups in an organization better share and act on information, simultaneously shortening and improving the decision-making cycle.
A typical workday consists of a flood of notes and faxes, voice mail and E-mail, each demanding some action be taken. Users drown in the sheer volume of information that comes in multiple forms and from multiple channels. Todays typical PC user faces a daunting information feast-or-famine situation. On the one hand, an explosion in computer use has created information overload, where users routinely face mountains of raw data without structure or context for that data. As a result, people spend too much time sorting, sifting, and processing information and not enough time acting on it.
With all of this seemingly available information, however, people at all levels of the organization are starved for the vital information they need to act to make a decision. Users must ask where the important items are located. How do users access these pieces of information, store them, communicate and manage them so they can make effective business decisions in a timely fashion? How do messaging systems increase the productivity of individuals and workgroups? And how do these systems decrease the time it takes to execute a business process? GroupWise 5 addresses this dilemma.
GroupWise 5 solves this dual problem of data overload and information starvation by providing the following groupware solutions:
From this desktop, users can access each of GroupWise 5s groupware functions, including messaging, scheduling, calendaring, documents management, electronic forms, workflow, and online discussions. Information management services of GroupWise 5 provide new and flexible tools to view corporate data, as well as a method for storing information that leads to high availability and usability. GroupWise 5 leverages existing corporate data by enabling timely access to it.
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